Cancellation & Refund Policy

Last updated: October 8, 2026

We want you to be happy with every order from Indian E-Commerce. This policy explains how cancellations, returns and refunds work.

1. Cancellations

• You can cancel an order from My Orders before it is shipped.
• Once an order has shipped it can no longer be cancelled, but it may be eligible for a return.

2. Damaged, defective or wrong items

• Contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.
• After review we will offer a replacement or a refund.

3. Refunds

• Approved refunds go back to the original payment method within 5–7 business days.
• Cash on Delivery refunds are made by bank transfer or UPI.
• Shipping charges are refundable only when the item was damaged, defective or incorrect.

4. Non-returnable items

Perishable goods, personalised items and products marked "non-returnable" cannot be returned unless they arrive damaged.

5. Contact

Email support@example.com, call +91 00000 00000 or message us on WhatsApp.